Shipping policy
Where we ship from
Every order ships directly from our manufacturing facility at 1610 Shanahan Drive, South Elgin, IL 60177.
When your order ships
Orders ship from our facility within 2 to 6 business days. You will get an email with tracking information when your order ships.
Shipping within the lower 48
The lower 48 means the 48 contiguous states and Washington, DC.
Free Standard shipping: orders of $44 or more (before shipping and taxes) ship free with Standard shipping to the lower 48.
Orders under $44: shipping is calculated at checkout based on your cart and your address.
InstantEffect paint
InstantEffect
InstantEffect bottles ship with your order. Orders of $44 or more ship free with Standard shipping to the lower 48, and smaller orders ship at regular carrier rates.
Alaska, Hawaii, and Puerto Rico
Free Standard shipping does not apply to Alaska, Hawaii, or Puerto Rico. These orders ship by UPS, and you pay the UPS rate shown at checkout.
International orders
We ship to many countries. Carrier rates (UPS, DHL Express, or FedEx, depending on the destination) are shown at checkout. You are responsible for shipping costs and for any import duties, taxes, and customs fees charged by your country. We do not control these charges and cannot predict them.
Delivery times
Delivery time depends on the carrier and your location. Transit estimates shown at checkout are estimates, not guarantees.
Damaged or missing orders
If your order arrives damaged, email us within 30 days of delivery at info@3dresinsolutions.com with your order number and photos of the damage. Please do not send the item back. If we confirm the damage happened in transit, we will replace it.
If your tracking shows your package as delivered but you cannot find it, or tracking has not moved for several days, email us and we will work with the carrier to help sort it out.
Pickup
We do not offer local pickup. Our facility is secure and not open to the public.
Questions
Email info@3dresinsolutions.com or call or text our voice line at 800-254-0171. Our full contact details are on our Contact page.
Last updated: October 27, 2026
