Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or replacement.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Custom resin colors are not eligible for a return and/or refund.

DO NOT RETURN OPENED CONTAINERS.

Please email us at info@3dresinsolutions.com first so we can give you a return authorization (RA) number. Please do not send anything back without one.

There are certain situations where only partial refunds are granted. All shipping costs incurred by 3D Resin Solutions, LLC will be deducted from your refund amount.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@3dresinsolutions.com.

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Replacements and damage in transit

We only replace items if they are defective or damaged in transit.

If your item is damaged in transit, email us at info@3dresinsolutions.com within 30 days of delivery with your order number and photos of the damage. Do not ship the damaged item back. If we confirm the damage happened in transit, we will replace your item. Shipping and handling fees may apply outside the lower 48.

If you need to exchange an item for the same item, email us first and we will give you an RA number and instructions.

Shipping your return

To return an undamaged, unopened product, email us first to get your RA number. Then mail your product with the following on the package: Attn: RA# followed by the order number you are returning, and then our address below.

Example:
Attn: RA#12345
3D Resin Solutions, LLC
1610 Shanahan Drive
South Elgin, IL 60177, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.