Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or replacement.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Custom resin colors are not eligible for a return and/or refund
There are certain situations where only partial refunds are granted. All shipping costs incurred by 3D resin Solutions will be deducted from your refund amount.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged in transit. If your item is damaged in transit, contact us within 30 days with images of your damage and your order number. send as an email to email@example.com. Do not ship your damaged item back. If damage in transit is confirmed, Customer Service will replace your item. Shipping and Handling fee's may apply outside of the continental U.S.A.
To return your un-damaged and un-opened product, you should mail your product to:
Attention: RA# + (insert the order number you are returning) followed by the below address.
3D Resin Solutions, LLC
1610 Shanahan Dr,
South Elgin IL 60177, USA
You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.